Frequently Asked Questions


I need to reschedule

If you have not purchased the Flex option, a $9.99 fee plus tax will be applied per ticket to change the date or time.


To reschedule your tickets without the added Flex option, please visit our Change of Date Request page


Dates and tickets are subject to availability. Requests must be made a minimum of 48 hours prior to your scheduled attendance time.


If you purchased the Flex option, you won’t be charged for your reschedule and must use the following link to reschedule tickets.


Last-minute Change of Date requests will not be honored. In exceptional circumstances, requests submitted less than 48 hours from your scheduled time slot will be processed and a $9.99 fee will be applied.

I never received them

If you have purchased tickets to Immersive Nutcracker directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.


If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.


Please check your spam/junk folder before contacting the box office.


Authorized Ticket Sellers

Warning! Check before you go. If you want to experience The Immersive Nutcracker that is taking Chicago by storm, ensure you are buying your tickets from or our verified partners.


Should you have purchased tickets for our exhibit from any other site other than those listed below, please contact us for verification.


Authorized Ticket Partners To Immersive Nutcracker:

  • Goldstar
  • Playstudios


Other partner sites may also have promotions and access to tickets but these should redirect you to our website for purchase.

Ticket prices & Ticket types

General Admission 

Admission to the exhibit.


Babes in arms (under 2 years old) can attend free of charge. Children aged 2+ require a ticket to attend.  


General Admission Family & Friends 

Discounted admission for groups of 4 or more.


Ticket prices:

Prices start at $24.99.

Please click here to visit our event calendar and view the various prices available on the day you’re interested in attending. 

All tickets are subject to applicable taxes and fees. Ticket prices are subject to change. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office.

Group Tickets

Please visit our group ticket page for pricing and availability.

For groups larger than 30 people, please contact us.

Group Tickets

Please visit our group ticket page for pricing and availability.

For groups larger than 30 people, please contact us.


Prohibited & Permissible Personal Items

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.


Backpacks and duffle bags are not permitted in the exhibit.



  • Backpacks, luggage, and duffle bags
  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Outside food and beverages (including alcohol)
  • Food of any type is not permitted in the gallery
  • Any item deemed by exhibit security or venue management to be inappropriate
  • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
  • Camping chairs
  • Tripods



  • Walkers, mobility scooters, and other mobility aids
  • Strollers
  • Cameras (still/video)
  • Service animals – for non-traditional service animals please contact the exhibit before your visit

Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional-grade equipment and tripods are not permissible unless previously approved by management.

Prohibited items will not be stored by venue management or on-site.


Lighthouse Immersive reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.



Our main entrance is reached by a few stairs or via a ramp on the left side of the main doors. From there, a manual elevator will take you to the lobby for check-in. An elevator attendant will be assigned to you to help you navigate the space.




There are bathrooms on all three floors of our exhibit. There are accessible stalls in both men’s and women’s bathrooms and a family restroom on the Balcony level.



Sensory Advisory

This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.


Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.



Seating & Mobility Aids

Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time.



Service Animals

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals, please contact us.

Exhibit Hours

The exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of the last entry time of the day. To view entry times, please visit our event calendar.

Location, Parking & Transit


Lighthouse ArtSpace Chicago is located at 108 W Germania Place, Chicago, IL, 60610 USA.




The exhibit does not have dedicated on-site parking, but there are a number of public parking lots nearby.


We recommend booking convenient and affordable parking in advance through SpotHero, the nation’s leading parking reservations app.


To reserve your parking spot, visit the Lighthouse Immersive SpotHero Parking Page and book a spot with rates up to 50% off drive-up.


The closest is our partnered parking garage, the James Kilmer Garage, which is located across the street (150 feet away) and provides valet service. You can pre-book parking here. To pay for your parking digitally, you will need to provide your license plate number. You can do this through the link, or via QR code at the venue.


We suggest that anyone in your party with mobility issues is dropped off on our side of the street before pulling into the garage.




The closest metro stations are:

  • Sedgwick (brown line)

  • Clark / Division (red line)