Those with Access 2 cards can bring a support person or caretaker into the gallery without requiring them to have a ticket. Simply show the card at entry.
Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time.
Service animals are permitted in the gallery, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us at ticketing.toronto@lighthouseimmersive.com.
Lighting
This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.
Sound
Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.
If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.
There are no barriers to the gallery washrooms however the men’s washroom in the gallery does not have an accessible stall (the women’s washroom does).
There are accessible stalls in both men’s and women’s exit-hallway washrooms. These can be used without having to exit the exhibit.
There is no on-site parking but paid lots are quite close. For those who struggle with mobility, there is a shoulder for drop-offs out front with ramp access to the sidewalk and ramp access to the building is nearby.