I NEVER RECEIVED THEM

FAQ Boston – Immersive Nutcracker

I Bought My Tickets But...

To reschedule your tickets, please visit our Change of Date Request page.

Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

Please note there is a $4.99 rescheduling fee per ticket for Premium tickets (single ticket, as well as per ticket included in the Family Pack), and a $9.99 rescheduling fee per ticket for Basic tickets (single ticket, as well as per ticket included in the Family Pack).

Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

Please contact our box office to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

The name on your tickets is for buyer and COVID-19 tracing info only and thus there is no change of name required on tickets.

Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

If you have purchased tickets to Immersive Nutcracker directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool to have this rectified.

If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

Please check your spam/junk folder before contacting the box office.

Tickets Info

Warning! Check before you go. If you want to experience the Immersive Nutcracker that is taking Boston by storm, ensure you are buying your tickets from Immersive-nutcracker.com or our verified partners.

Should you have purchased tickets for our exhibit from any other site other than listed below, please CONTACT US for verification.

Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

TICKET PRICES

Premium - $49.99

Basic - $34.99

Family Pack - Premium - $45.49

Family Pack - Basic - $31.99

All tickets are subject to applicable taxes and fees on top of the above prices as per our terms and conditions.

Ticket prices are subject to change.

TICKET TIERS

Premium Ticket Perks:

A Sheet of Stickers
Christmas Nutcracker Ornament
Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee entry.

Basic Ticket Perks:

A Sheet of Stickers
Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee entry.

Family Packs: The perfect way to bring your friends or family and save money!

Family Packs are sold for a minimum of 4 people.

Family Pack - Premium Ticket Perks - per person:

Small Gift
Christmas Nutcracker Ornament
Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee entry.

Family Pack - Basic Ticket Perks - per person:

Small Gift
Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee them entry.

Guests under the age of 14 must be accompanied by an adult (aged 21+).
Babes in arms (under 2 years old) can attend free of charge. Children aged 2+ require a ticket to attend.

There are no refunds of tickets for this exhibit. Tickets are available for purchase online HERE and at our onsite box office. For more details please read our TERMS AND CONDITIONS. All tickets are subject to applicable taxes and fees.

A group discount is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

For groups larger than 50 people please contact us.

Exhibit Info

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the exhibit.

Prohibited

Backpacks, luggage, and duffle bags
Paints and aerosols
Indelible markers
Weapons of any type
Outside food and beverages (including alcohol)
Food of any type is not permitted in the gallery
Any item deemed by exhibit security or venue management to be inappropriate
Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
Camping chairs
Tripods

Permissible

Walkers, mobility scooters, and other mobility aids
Strollers
Cameras (still/video)
Service animals – for non-traditional service animals please contact us before your visit

Prohibited items will not be stored by venue management or on-site.

Immersive Nutcracker reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

Seating & Mobility Aids

Wheelchairs, walkers, and scooters are all permitted in the gallery.

Service Animals

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

Sensory Advisory

This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day. For entry time please see the ticketing calendar when you click BUY TICKETS

Location:

Immersive Nutcracker will be at Lighthouse ArtSpace Boston at The Castle 130 Columbus Avenue, Boston

Parking:

Paid parking is available near Immersive Nutcracker, located behind the venue at 109 Arlington Street, as well as across from the venue at 201 Stuart Street.

Free street parking is also available in the vicinity of the venue.

Public transportation:

Immersive Nutcracker is easily accessible via public transportation, with the Back Bay commuter rail station just two blocks away.